INTRODUCTION
ACP is committed to respecting your privacy and protecting your personal information
- We will be transparent about the information we are collecting and what we will do with it.
- We will use the information you give us for the purposes described in our Privacy Policy, which include providing you with services you have requested and enhancing your experience with ACP.
- We will also use the information to help us understand you better and so that we can give you relevant offers.
- If you tell us, you don’t want to receive marketing messages we will stop sending them. We will, of course, continue to send essential information relating to a product or service you have purchased to keep you informed about your booking and travel itinerary.
- We will put in place measures to protect your information and keep it secure.
- We will respect your data protection rights and aim to give you control over your own information.
You can access our full Privacy Policy below to help you to understand better how we use your personal information. In it, we explain in more detail the types of personal information we collect, how we collect it, what we may use it for and who we may share it with.
Without prejudice to your rights under applicable laws, the above and the Privacy Policy are not contractual and do not form part of your contract with us.
FULL PRIVACY POLICY
Controller Of Personal Information
Any personal information processed by ACP in connection with this Privacy Policy is controlled by SAUDIA, which is considered the “data controller” of your personal information under European Union and UK data protection law. To contact the Data Protection Officer, please visit our Contact Form page.
If you have made a flight booking with us but one or more flights are to be provided by other airline(s) then that other airline will also separately be considered a “Data Controller” under data protection law. You can access the privacy policies of the other airlines via their own websites.
Any provider of services such as a hotel or car rental company will also separately be a “Data Controller”. You can access the privacy policies of those providers from them directly.
What Do We Mean By Personal Information?.
Personal information means details which identify you or could be used to identify you, such as your name and contact details, your travel arrangements and purchase history. It may also include information about how you use our websites and mobile applications.
When Does This Policy Apply?
This Privacy Policy applies to personal information about you that we collect, use and otherwise process regarding your relationship with us as a customer or potential customer, including when you travel with us or use our other services, use our websites or mobile applications, contact our service agents or call centres and book to use our services through third parties (such as travel agents and other airlines).
Where we reference that others are data controllers in the sections ’Controller of Personal Information’ and ’Who do we share your personal information with?’ you should consult their privacy policies for further information.
Additional Terms and Conditions or policies may apply if you elect to take additional services from us such as making a Highlife purchase on board, using our on-board Wi-Fi or entering a competition linked to SAUDIA and other third parties.
How Can You Keep Your Personal Information Secure?
We take great care to protect the personal information you provide to us. You can read more about how we do this in our Data Protection Policy. Here are some things you can do to keep your information secure.
Keep Your Booking Reference Confidential
When you make a booking, you will be given a booking reference (also known as a PNR or Passenger Name Record). This will appear on the email confirmation or ticket of each person in your booking.
You should always keep your booking reference confidential. Giving your booking reference to others may allow them to access your booking details through our systems.
If you are travelling with others and would not like your individual booking details to be accessible by them, you may prefer each person to make separate bookings.
Loyalty / Web App Log-In Details Confidential
To make sure your access to our websites, other online services, and mobile applications is secure, you should not share your log in details with anyone else. When you finish using the website, online services or mobile app you should log out if others may be able to access your computer or device. This is especially important if you are using a publicly accessible computer.